We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as received – unworn or unused, and returned in its original packaging. Proof of purchase is required.

To initiate a return, please contact us at info@naonaatelier.com.

If your return request is approved, you will receive detailed instructions on how and where to send your item. Returns sent without prior authorization cannot be accepted.

If you have any questions, please contact us at info@naonaatelier.com.

DAMAGES & ISSUES
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

EXCEPTIONS / NON-RETURNABLE ITEMS
Custom or personalized items, sale items, and gift cards are non-returnable.

EXCHANGES
We do not offer direct exchanges. If you wish to receive a different item, please return your order and place a new purchase once the return has been approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, in accordance with EU consumer law. Items must be returned in the same condition as received.

REFUNDS
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. Please note that additional processing time may be required by your bank or card provider. If more than 15 business days have passed since approval and you have not received your refund, please contact info@naonaatelier.com.